Terms of Business

General terms and conditions of the online store Panigaz Kranj d.o.o. (hereinafter referred to as "Trade") have been drawn up in accordance with the current Consumer Protection Act, on the basis of the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-business.

The online store is managed by Panigaz Kranj d.o.o., an e-commerce provider (hereinafter referred to as "the provider").

When registering for trade, the visitor obtains a user name that is identical to his e-mail address and password. The username and password of the user unambiguously determine and connect to the entered data. By registration, the visitor becomes a user and acquires the right to purchase.

General terms and conditions deal with the operation of the trade, the rights of the user and the business relationship between the provider and the buyer.

Accessibility of information

(summary of legislation)

The Provider undertakes to always provide the buyer with the following information:

  a) the company's identity (name and registered office, registry number)

  b) contact information that enables the user to communicate quickly and efficiently (e-mail, telephone)

  c) essential characteristics of goods or services (including after-sales services and guarantees)

  d) the availability of articles (each article or service offered on the site should be accessible within a reasonable time)

  e) terms of delivery of articles or services (manner, place and deadline of delivery)

  f) All prices must be clearly and unambiguously set out and must be shown, whether they already contain taxes and transport costs

  g) the method of payment and delivery

  h) the time validity of the tender.

  (i) a time limit within which it is still possible to withdraw from the contract and the conditions for withdrawal; moreover, also if and how much is the customers cost of returning an item.

  j) an explanation of the complaint procedure, including any contact details of the contact person or the customer service department.

Offered items

Due to the nature of the business via the World Wide Web, the store's offer is updated and changed frequently and quickly. Prices are presented as Regular Prices and Online Prices. Regular prices are the recommended selling prices of the manufacturer or importer or the prices set by the provider itself. The online price is the price that applies to online purchases in the case of: 100% payment with cash-redemption, payment of a prepayment with a transfer to TRR, payment with a payment / credit card or PayPal.

Payment methods

The provider offers the following payment methods:

  - cash at prepayment (Online price applies),

  - by transfer to the account of the manager of Panigaz Kranj d.o.o. - upon offer / bill (Online price applies),

  - with a payment or credit card (Maestro, Mastercard, Diners, Visa,)

  - with Paypal.

The provider issues an invoice to the buyer on a durable medium, with broken down costs and instructions on how to withdraw from the purchase and items, if necessary and possible.

The purchase contract (order) is stored electronically on the provider's server and available to the customer at any time in its user profile (My profile).

Prices

The online price applies to all online shop users. A user becomes an online store user when registering in online store. The regular price is the price for unregistered users who want to make a purchase at our branch office and are not an online store user. Registration is also possible during the purchase process.

All prices include VAT, unless expressly stated otherwise.

The prices are valid at the time of the of the contract and do not have a predetermined validity.

The prices apply in the case of payment with the above mentioned payment methods, subject to the above conditions. Despite the extraordinary effort to provide the most up-to-date and accurate data, it may be that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will go to mutual satisfaction.

The sales contract between the provider and the buyer is concluded at the moment when the tenderer confirms the order (the customer receives an electronic status message - Order is confirmed). From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.

Purchase procedure

1. Order accepted

After ordering, the customer receives a notification by e-mail that the order has been accepted. At this step, the buyer has the option to cancel an order within one hour. A comprehensive information on the status and content of the order is always available to the buyer on the provider's website.

2. Order confirmed

If the buyer does not cancel the order, the order is processed for further processing when the tenderer reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. In order to verify data or to ensure the accuracy of the supply, the provider may call the customer to his contact telephone number. When supplying goods that the provider does not have in stock in his own warehouse, the provider is strictly bound to the supply by the supplier's supplier and to the time during which the supplier's supplier can deliver the goods to the tenderer. Through the e-mail, the purchaser informs the buyer of up-to-date information related to the supply of goods. If the delivery period is very long and the buyer does not want to wait, the buyer can notify this to the tenderer who will remove the item from the order and return the possible paid funds to the buyer, or the other items from the order, at the choice of the buyer, or to deliver, or cancel the entire order. The Tenderer does not assume any responsibility for any damage that would result from longer delivery times or because of the non-supply of goods that the provider does not have in stock in their own warehouse.

3. Goods shipped

The provider prepares the goods within the agreed time period, dispatches the invoice and informs the buyer via e-mail.

The right to withdraw from the purchase, the return of goods

The consumer (stated exclusively for natural persons who acquire goods for purposes outside of his gainful activity) has the right to notify the company within 15 days of the receipt of the goods (to contact info@motoland.si) to withdraw from the contract, not that he should be giving the reason for his decision. The only cost to the consumer in respect of cancellation is the cost of returning goods. Goods must be returned to the seller no later than within 15 days of the canceled notice of cancellation (purchase).

The goods received must be returned undamaged and in unchanged quantity and form, unless the goods have been destroyed, defective, lost, or have decreased, without the consumer being guilty.

The consumer does not have the right to withdraw from the contract in the case of contracts for which the goods are manufactured according to the precise instructions of the consumer, which was adapted to his personal needs, which, due to his nature, is not suitable for repayment (replacement parts, the essential component of which is electronics) , which is very perishable or has expired.

Repayment of payments will be made as soon as possible and at the latest within 30 days from the receipt of the notice of withdrawal. Returns are made to the TRR or the Personal Account of the Buyer.

The return of the goods received to the company within the period for withdrawal from the contract shall be considered a notice of withdrawal. 

Guidelines for returning goods

When purchasing online, items can not be physically viewed before purchasing in a way that ensures the same scope and thoroughness of the view, comparable to traditional store, so we allow (within the legal frameworks and recommended practices, including the instructions of the competent supervisory authorities) the possibility of returning goods - resignation from the contract.

Because we want you to be able to do this as quickly as possible and without complications, we have prepared a short list of what to look out for when buying at a distance:

*carefully open the container and keep it in the unaltered state until you are fully assured that the article is appropriate,

*when purchasing clothes, check the appropriate size by moving over other clothes (not on bare skin),

*when handling the article, there may be damage and scratches, especially articles with varnished surfaces.

*inadvertent removal of protective film and materials can cause damage to the product (dark lacquered surfaces),

*Visible traces of assembly (used guides, built-in scratches, traces of attachments on fixing points) are damage caused by the installation of spare parts and machine assembly. Do not install spare parts (specifically, without the exception of all that contain electronic or electrical components), do not assemble machines until you are sure that they meet your requirements! Do not fill fluids necessary for start-up or operation in any product!

Items purchased at a distance are not intended for use during the maturity period for withdrawal from the contract.

The cancellation option is intended to open, view, and, if it does not suit you, or your expectations were wrong, withdraw from the purchase. These recommendations do not apply if the item is defective at the time of purchase or is not working - in this case, you make a warranty on the item. 

Return of damaged shipments

If you notice that the item or package is physically damaged at the time of receiving the shipment, there is no content or indicates signs of opening, you must initiate a complaint procedure to the contract courier. Do this by informing the store or contract courier that delivered to you as soon as possible. Together with the contract courier we will ensure that the complaint will be resolved as soon as possible.

Guarantee

The manufacturer, in accordance with the law, provides the customer with a guarantee of the proper operation of the purchased goods. The buyer can claim the guarantee directly from the manufacturer or his authorized service center. The buyer can enforce the warranty with the warranty certificate and seller's account. The seller also provides the buyer with the possibility of exercising other warranty claims.

The manufacturer is obliged to perform warranty repair within 45 days of receiving the goods, otherwise the article will be replaced with another, equivalent and seamless article.

The buyer can also enforce the guarantee with the seller, but also in this case the provision from the previous paragraph applies.

The return of the goods under the guarantee is made in accordance with the conditions stated by the manufacturer on the warranty card, the buyer with a refund has no costs.

If you want to return the shipment to our expense, do so by agreeing to do so on the phone. +386 (4) 23 42 100 or info@motoland.si. In accordance with this agreement, we will send to your address a contract courier that will take over the shipment.

Attention: a different way of returning goods, at our expense, is not possible!

Important

  - When you return the item to the seller, you must also attach a copy of the invoice.

  - The address for the return of the goods to the seller is: Panigaz Kranj d.o.o. Jezerska cesta 48 Kranj 4000.

  - We recommend that you use a delivery service that allows you to track the shipment and prepare the goods properly for transport

    (you can use original packaging or other suitably safe packaging.

  - The shipping costs are always borne by the sender, unless otherwise agreed in advance. We do not accept shipment with ransom.

If you have any additional questions, we invite you to call us at +386 (4) 23 42 100 or write to info@motoland.si.

Delivery

The supplier performs delivery via express mail. Delivery time: 1-2 days (Slovenia, Austria), 2-3 days (Germany, Luxemburg), 3-5 (other EU countries), 7-10 days (other countries). If the customer is not at home at the time of delivery, he agrees with the transporter on the delivery method. We want to appeal to all customers in the online store, so we can deliver the purchased goods at any address (home, service, weekend, ... - applies to Slovenia).

The shipping costs are paid by the contracting entity / consignee.

The delivery of goods across Slovenia will be charged at EUR 7.50 with CoD irrespective of the weight, quantity or value of your order, in case you choose to deliver with the Post of Slovenia. If you choose to deliver via GLS, the shipping cost will be up to 5kg 4,50 €, and the delivery up to 20kg 6,50 €.

When the delivery service delivers the delivery, you pay the delivery and the goods in cash (except in the case when you paid the purchase price according to the pro forma invoice, or transferred the purchase price to the transaction account of the company). Your cost is indicated on your order.

Delivery service and banks charge customers for their services according to their price list. These costs are not included in the prices of goods and services of the store "motoland.si".

For the amount of commission on payment according to the pro forma invoice, please contact the bank where you make the payment.

Delivery of goods to Croatia will be charged in the amount of 9.90 EUR if the individual package does not exceed 20kg weight. For packages weighing less than 20kg, the delivery price is 14,90 EUR. This price applies up to 50kg and for all helmets, regardless of weight. Delivery is performed by GLS.

Delivery time

Items have a delivery time of up to 7 days. In the case of payment by pro forma invoice, the order will be shipped no later than 7 days after receiving payment. We will notify you in advance about the delivery date for items that can not be obtained within the time limit.

If costumer is not at home, the delivery service will give you a written notice of the arrived package.

Card payment option (GLS)

If the delivery service is delivered to you by the GLS delivery service, you have the option of paying through the POS terminal with a bank card.

Protection of personal data

The Tenderer undertakes to permanently protect all personal data of the user.

For an indefinite period of time, the provider stores the IP addresses of all visitors to the store, and for registered users: the first and last name, e-mail address, contact telephone, primary address and delivery address, country of residence, time and date of registration and archive of communication with the provider.

The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, accounts) and other necessary communication.

In no case shall the user's information be handed over to unauthorized persons.

In order to protect personal data, the user is also responsible for ensuring the security of his user name and password and the appropriate software (antivirus) protection of his or her computer.

Communication

The provider will contact the user via means of distance communications only if this user explicitly does not object.

Advertising emails will include the following components:

  - clearly and unambiguously be marked as advertising messages,

  - the consignor will be clearly visible,

  - different campaigns, promotions and other marketing techniques will be designated as such. Also, the conditions for participation in them will be clearly defined,

  - a clear way of showing off the way to unsubscribe from receiving messages,

  - the provider will not expressly wish to receive advertisements.

Reviews / comments from users

User reviews and comments and reviews of products written by customers are part of the store's functionalities that are intended for the user community. The Tenderer allows the opinion to be written by any registered user of the store, and before the final publication, the Supplier will review it. The provider will not publish opinions or contributions that are in any way offensive, obscene or in the opinion of the provider do not offer benefits to other users and visitors.

By submitting an opinion or comment, the user explicitly agrees with the terms of use and allows the provider to publish a part or all of the text in all electronic and other media. The Tenderer has the right to use the Content in a time-bound and for any purpose that is in the business interest of the provider, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and ensures that he owns material and moral rights for written opinions and comments and that these rights are non-exclusive and timely unlimited transfer to the provider.

Child care

Advertising messages will be clearly visible (taking into account age) and clearly separated from games and competitions. Any communication aimed at children will be appropriate to their age and will not take advantage of the child's trust, lack of experience or sense of loyalty.

The tenderer may not accept an order from someone who he knows or suspects that he is a child, without having the express permission of his or her parents or guardians.

The provider must not accept any personal data concerning children without the express permission of their parents or guardians. Similarly, the provider may not issue information from children to a third party, except parents or guardians.

The provider must not offer free access to products or services that are detrimental to children.

Disclaimer

The provider is making every effort to ensure the up-to-date and correctness of the information published on his pages. Nevertheless, the characteristics of the articles, the delivery period or the price may change so quickly that the provider fails to correct the information on the web pages. In such a case, the buyer will notify the buyer of the changes and allow him to resign from the order or to replace the ordered item.

The provider is not responsible for the contents of the opinions about the articles written by visitors. The reviewer before the publication reviews and rejects those that contain obvious falsehoods, are misleading or offensive. The provider is not responsible for the information in the opinions and is disconnected from any liability arising from the information in the opinions.

Although the provider tries to provide accurate photographs of the advertised articles, all photographs must be taken as symbolic. Photos do not guarantee or guarantee the features of the product.

The provider has the option of withdrawing from the customer only if a clear error is detected (Article 46 of the Law). As a manifest error, the essential characteristics of the object are defined and all the mistakes that are considered to be decisive by custom in the traffic or by the purpose of the parties, and the provider would not confirm or conclude the contract in case of knowledge. This includes obvious errors in price.

The provider reserves the right to change the Terms of Business at any time and in any way, regardless of the reason and without prior notice.

Complaints and disputes

The provider respects the applicable consumer protection legislation. The provider is struggling to fulfill its duty to establish an effective complaint handling system and to identify the person with whom, in case of difficulties, the customer can connect by telephone or by e-mail. The complaint is submitted via e-mail: info@motoland.si. The complaint processing procedure is confidential.

The provider is aware that the essential characteristic of the consumer dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before a court. Therefore, the provider strives to do his best to resolve any dispute by mutual consent.

Out-of-court settlement of consumer disputes In accordance with the legal norms Panigaz Kranj d.o.o. does not recognize any performer of out-of-court settlement of consumer disputes as the competent court to deal with a consumer dispute that the consumer could launch under the Out-of-Court Consumer Dispute Resolution Act.

Panigaz Kranj doo, a provider of goods and services, enables the online trade in the territory of the Republic of Slovenia, on its website, publishes an electronic link to the Internet Dispute Resolution Consumer Platform (SRPS). The platform is available to consumers here.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

The aforementioned regulation is derived from the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

We wish you a lot of pleasant and pleasant purchases!

Panigaz Kranj d.o.o.