The right to withdraw from the purchase, the return of goods
The consumer (stated exclusively for natural persons who acquire goods for purposes outside of his gainful activity) has the right to notify the company within 15 days of the receipt of the goods (to contact firstname.lastname@example.org) to withdraw from the contract, not that he should be giving the reason for his decision. The only cost to the consumer in respect of cancellation is the cost of returning goods. Goods must be returned to the seller no later than within 15 days of the canceled notice of cancellation (purchase).
The goods received must be returned undamaged and in unchanged quantity and form, unless the goods have been destroyed, defective, lost, or have decreased, without the consumer being guilty.
The consumer does not have the right to withdraw from the contract in the case of contracts for which the goods are manufactured according to the precise instructions of the consumer, which was adapted to his personal needs, which, due to his nature, is not suitable for repayment (replacement parts, the essential component of which is electronics) , which is very perishable or has expired.
Repayment of payments will be made as soon as possible and at the latest within 30 days from the receipt of the notice of withdrawal. Returns are made to the TRR or the Personal Account of the Buyer.
The return of the goods received to the company within the period for withdrawal from the contract shall be considered a notice of withdrawal.
Guidelines for returning goods
When purchasing online, items can not be physically viewed before purchasing in a way that ensures the same scope and thoroughness of the view, comparable to traditional store, so we allow (within the legal frameworks and recommended practices, including the instructions of the competent supervisory authorities) the possibility of returning goods - resignation from the contract.
Because we want you to be able to do this as quickly as possible and without complications, we have prepared a short list of what to look out for when buying at a distance:
*carefully open the container and keep it in the unaltered state until you are fully assured that the article is appropriate,
*when purchasing clothes, check the appropriate size by moving over other clothes (not on bare skin),
*when handling the article, there may be damage and scratches, especially articles with varnished surfaces.
*inadvertent removal of protective film and materials can cause damage to the product (dark lacquered surfaces),
*Visible traces of assembly (used guides, built-in scratches, traces of attachments on fixing points) are damage caused by the installation of spare parts and machine assembly. Do not install spare parts (specifically, without the exception of all that contain electronic or electrical components), do not assemble machines until you are sure that they meet your requirements!
Do not fill fluids necessary for start-up or operation in any product!
Items purchased at a distance are not intended for use during the maturity period for withdrawal from the contract.
The cancellation option is intended to open, view, and, if it does not suit you, or your expectations were wrong, withdraw from the purchase. These recommendations do not apply if the item is defective at the time of purchase or is not working - in this case, you make a warranty on the item.
Return of damaged shipments
If you notice that the item or package is physically damaged at the time of receiving the shipment, there is no content or indicates signs of opening, you must initiate a complaint procedure to the contract courier. Do this by informing the store or contract courier that delivered to you as soon as possible. Together with the contract courier we will ensure that the complaint will be resolved as soon as possible.